Refund & Return Policy

At Shop at Shine, your satisfaction is our top priority. We take pride in the quality of our perfumes, cosmetics, and skincare products — but if you're not fully happy with your purchase, we're here to make it right.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused, unopened, and in original packaging
• The item is in the same condition as when you received it

Due to hygiene reasons, we cannot accept returns on used or opened products, including perfumes, makeup, and skincare.

Non-Returnable Items

• Opened or used products
• Items marked as sale, final sale, or clearance
• Free gifts or promotional items

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Email us at support@shopatshine.store with:

• Your full name
• Order number
• Clear photos of the damaged product and packaging
• Description of the issue

We will review your case and offer a replacement, refund, or store credit.

Refund Process

Once your return is received and inspected, we will notify you about the status of your refund.

• Approved refunds will be issued to your original payment method
• Processing time: 5–7 business days

Return Shipping

• Customers are responsible for return shipping costs unless the product is incorrect or damaged.
• We recommend using a trackable shipping method and keeping proof of postage.

Contact Us

Still have questions?
Our support team is here to help.

📧 Email: support@shopatshine.store

Thank you for shopping with Shop at Shine – Perfume & Cosmetics. We appreciate your trust and are committed to making your experience exceptional.